Notes before buying

Please read carefully all the description before taking orders, the battery is suitable for DIY lovers with experience, people who are not familiar with the safe use of lithium battery knowledge, please go to our shop to buy the finished product.

DIY battery pack must get the cells balanced (same voltage ) before assembly. And we don’t accept refund for buyers who don’t know how to assembled or unbalanced assembly.

Please use the correct BMS during assembly. We don’t accept refund for the problem caused during assembly process or after the assembly. Such as not use the BMS, the BMS connected to the wrong wire lead to battery damage, charger failure, the assembly error or unbalanced assembly, etc.

Before assembling, please make sure use the same capacity cell and use the same brand of the cell. It is forbidden to mix cells with different capacity and brand in the same battery system. Otherwise, we will not be responsible for quality assurance.

Attention

Never throw the battery into water, keep it under dry, shady and cool circumstance when not use.

Never keep the battery beside high temperature source examples: fire, heating machine and etc.

Never throw the battery into fire or heating machine.

Never connect the positive and negative of battery with metal.

Never ship or store the battery together with metal

Never knock, throw or trample the battery.

Warranty

1)The warranty period is 3 years from the date you receive.

2) We will test all the products quality before shipment, make sure the batteries and accessories (like chargers) are working properly. If you find any problems after receiving the items, please contact us. In most cases, we can sort out the issues by providing technical support.

3) We only replace new battery for free due to the failure of manufacturing. And the shipping cost is covered by the buyer.

The following conditions are not covered by the warranty

1) Not responsible for accidents caused by not operating in accordance with the specification.

2) Not responsible for the accidents cause by abuse, neglect, improper use, transportation, unauthorized modification or tampering, improper maintenance, normal wear and tear,disposal in fire, freezing, theft, accidental damage, storage, or other forms of physical damage.

3) Not cover damage to the product caused by accidental submerging of the battery in any body of water (rain, lake, stream, pond, ocean)

4) Not using the correct charger, overcharge, over discharge, short circuit, reverse the positive and negative poles of the battery.

5) Assembly process or after the assembly happen any problem, such as not use the BMS, the BMS connected to the wrong wire lead to battery damage, charger failure, the assembly error or unbalanced assembly, etc.

Contact us at Selin@szhakadi.com for questions related to refunds and returns.