Shipping Policy

Shipping Policy

HAKADIBattery.com is headquartered in Shenzhen, China. We have warehouses in China, the European Union, and the United States, and most of the products will be shipped from overseas warehouses to save time and transportation costs.
PLEASE NOTE (Free shipping is provided with all purchases of batteries on our website)

SHIPPING METHOD
Shipping by logistics companies such as DPD, UPS or DHL so on

We usually ship within 1-3 business days after payment is received. After the goods are shipped, we will send you the tracking number by email. EU and US warehouse delivery time is about 5-7 days.
Delivery time from China warehouse Sea shipping 30-40Days Air shipping 15-20days

IMPORT CUSTOMS/DUTY

For small order: If your order is small, you don't need to care about the shipping process, we will arrange the whole process for you, that is, DDP (Duty Paid Delivery) and DTD (Door to Door) service, import customs declaration/duties are included in the shipping fee . We will contact you if there are any unexpected shipping issues prior to shipment. If we are unable to ship the product to your address, we will issue a full refund and your order will be cancelled.

SHIPPING TERMS

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

There will be some delays or problems during shipping, such as package jams, so the shipping time will be affected unexpectedly, we are not responsible for delays due to these situations, and we do not accept refunds or cancel orders due to this problem.

Customers should wait and help to solve any problems involved during shipping, a refund is not accepted while the package is on the way unless the package is lost.

If customers are not available while the shipping company is trying to deliver the package, the customer is responsible for any loss caused.

Customers should not refuse to receive the package while the shipping company is trying to deliver the package, the customer is responsible for any loss caused.

Delivery time on the website is based on normal situations, it is only a reference, and we cannot guarantee it is accurate.

You are able to cancel your order and get a full refund before shipping. ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

If you have any questions please feel free to contact us

Email address：linda@szhakadi.com

Whatsapp: +86 13202568382

Frequently Asked

Is the battery free shipping?

Yes, that's right, all the batteries we offer on our website are shipped sea free and with no additional taxes!
Please contact me if you need to ship by air.
Email address：linda@szhakadi.com

Whatsapp:

+86 13202568382

Do you ship overseas?

Yes, we ship worldwide. And offer free shipping! We have discounts and promotions throughout the year, so stay tuned for exclusive offers.

When will I receive a tracking number?

Normally, it takes 3-7 working days. Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our warehouse.

Are LiFePO4 batteries safe?

There is no doubt that LiFePO4 batteries are one of the safest lithium-ion batteries out there. Due to its chemical properties and safe internal structure, LiFePO4 batteries will not explode even if they are severely damaged (such as puncture/strong knocks).

How long will it take to get my order?

It depends on where you are. Orders processed here will take 1-5 business days to arrive. Overseas deliveries can take anywhere from 20-30days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

What is Grade A battery cells?

● Class A: Battery performance meets manufacturer's specifications. And new and unused, with factory data sheet.

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Do you have your own battery warehouse abroad?

Yes, we have our own battery warehouses in European countries and USA with fast shipping service, 5-7 days delivery!