Payment and Delivery

FREE shipping on all orders

Tracking Delivery Status of Orders
TRACK ORDER STATUS
Usually, you will get the tracking number via our email about 3~7 working days after placing the order successfully.

Please allow at least 3-7 days after your order shipment notifications for tracking updates to appear. At least try again in a few hours. Some carriers can take up to 1-2 days to add your tracking information.

Delivery Countries
Asia Pacific
Japan, Korea, Malaysia, Philippines, Singapore, Thailand, Australia, New Zealand

Europe
Austria, Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Middle East
UAE

North America
Canada, United States, Mexico

Notice:Please note that certain regions in the USA – like the Isle of Alaska, Hawaii, Puerto Rico and Guam – can not be delivered at the moment. Our delivery methods only allow us to reach the Contiguous USA.

Is your required delivery country not included? Please feel free to contact us or email linda@szhakadi.com. Please provide the shipping address and zip code to us, so that we can check the rate and service area to confirm if shipment is possible.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. HAKADI Battery orders can only be shipped to the country where the order is placed.

If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

HAKADI Battery assumes no responsibility for delayed or rejected orders due to the following reasons:

Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
Notification
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order).

Tracking Your Order
Please log in to the express company’s official website to check your package shipment status.

Inspection and Sign
As HAKADI Battery products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.

Once you (or someone else on your behalf) signs for the item, HAKADI Battery will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact us within 24 hours after you receive the package so that we can resolve the problem immediately.

Security
HAKADI Battery values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.

If you have any further questions, please contact us.
Email: linda@szhakadi.com
Phone/WhatsApp: +86 13202568382

| Hours 9 – 6 Pm, Monday~Friday, (GMT+08:00)